Exceed Changing Service & Experience Demands 
Service & Experience has undergone a seismic shift, forever redefining customer demands for a more connected age. Are you prepared to meet them?   
Join us on 2-3rd June for Reuters Events: Customer Service & Experience USA 2021 (Virtual) to ensure you are prepared to deliver the next generation of customer service.
Your customers now demand convenient & frictionless experiences. The time for aspirational roadmaps is gone. Now is the time to implement and deliver experiences that delight at every interaction.

Without service & experience that exceeds customer expectations at every interaction, your business success in the new world will be critically endangered.

That’s why Reuters Events: Customer Service & Experience is bringing together leaders from the world’s most influential brands to set a new standard for service & experience. Ensure your business is not left behind with the right tools, real-world benchmarks and organizational strategies to adapt your customer care strategy for an everchanging world.
A carefully curated line-up of speakers, selecting proven leaders from the world’s biggest brands:
Defining Pillars of Customer Service & Experience 2021:

  • Strengthening Service & Experience with Technology
The rapid digitalisation of service and experience has exacerbated the crucial role of technology. How can companies ensure that they have the capabilities, tools & processes in place that will ensure experiences that delight the customer at every touchpoint, while improving efficiency?

  • The Next Generation of Service Team
You are demanding more from your service teams than ever before. But does your organisation augment, empower & inspire them to deliver premium experiences while keeping resolution times low?

  • Meeting Consumer Demands Head On
Service & Experience evolves along the lines drawn by our customers. Customer demands are at the heart of what we must deliver, but does your strategy emphasize that listening, learning & adapting to changing customer demands is business critical?

  • The CX Leader of the Future
Service & Experience has undergone a seismic shift that requires strong, innovative leadership to evolve successfully out of. What tactics can you deploy as a leader to ensure that CX strategy is successfully placed at the heart of all business strategy?

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Kind Regards,
Scott Cormack
Global Event Director
Customer Service & Experience

Reuters Events

Telephone: +44 (0)20 8078 7269 
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