At Reuters Events Customer Service & Experience USA 2021, our mission is to provide you with the tools and strategies to get your strategic roadmap back on track & continue innovating towards a new standard for service & care. We’re busy gathering those leading the frontline of customer support & experience to be able to bring you best-in-class case studies from the world’s most influential brands that will illuminate every stop along the customer journey. Join us in 2021 to embark on the journey towards the ultimate customer experience.
After the resounding success of Reuters Events: Customer Service & Experience USA in 2020, we are incredibly excited to be able to bring you the next iteration of the event in 2021! While we are busy ensuring that the 11th instalment of the event is better than ever, please register your interest in receiving the event brochure that we will release in the coming weeks!

This brochure will:

  • Reveal the first wave of our All-Star speaker line-up
  • Announce the agenda & core themes of the event
  • Detail exclusive first networking opportunities
Trust us, you do not want to miss out on what we have planned for 2021! So register to receive the brochure now and ensure that you are the first to hear the exclusive updates when we launch the event!

In the meantime, check out the overview of Customer Service & Experience USA 2020 below to get a preview of what to expect!
2020 was a year of unprecedented challenge for the customer care industry. But alongside those challenges emerged great opportunities to evolve & improve. The desire to rise up and exceed growing customer demands & provide top-class customer experience fuelled the 2020 iteration of the Reuters Events Customer Service & Experience USA. As experience became a key brand differentiator, and customer service was recognized as the face & driver for organization-wide strategy, it was time to step into the future of customer care.
Innovative online sessions that allowed you to interact with 30+ leading speakers:

  • Watch Live: Keynote presentations, interviews, fireside chats and panel discussions from top industry thought leaders as they happen!
  • Discuss: Live comment & question functionality allowed the audience to spark conversations with fellow attendees and prompt the meaningful conversations needed to drive our industry towards higher levels of excellence.
  • Question: Viewers received in-depth answers in real-time with live Q&A sessions in each presentation and panel!
30+ Customer Service and Experience Leaders Took to the Virtual Stage

2020 marked the 10th anniversary of Customer Service & Experience USA, and we are marked the occasion with a special virtual event in November that took the event to a global, online audience of 4000+. We brought together the trailblazers on the cutting edge of customer support, experience strategy and innovation, with a speaker line-up of customer-centric leaders from the most powerful brands, dedicated to delivering the ultimate customer experience.

As well as bringing back crowd favourites from the last 10 years, we will welcomed a host of exciting new case studies that provided our global community of customer service & experience professionals with crucial takeaways. This culminated in our most senior line-up ever at Customer Service & Experience USA, and that was because leading customer care thinkers agreed that it was a crucial time to step in the future of customer service!
Our attendees discovered the most impactful new CS/CX tools & strategies:
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Kind Regards,
Scott Cormack
Global Event Director
Customer Service & Experience

Reuters Events

Telephone: +44 (0)20 8078 7269 
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