Free Live Pass Register for your pass to Customer Service & Experience 2021
We’re uniting leaders from the world’s biggest brands on the virtual stage to share their expertise on how to tackle the most critical challenges and opportunities, and set the benchmark for long-term, customer-driven & sustainable growth as we prepare for 2022.

To ensure the development of the industry, we are offering a free pass exclusively to end-users who want to unlock the future of the service experience.

Be part of an industry-defining event and secure your pass today!


A truly diverse speaker line-up of service & experience trailblazers from around the globe!

A Industry-Shaping Agenda Centered on 4 Defining Pillars:

Strengthening Service & Experience with Technology

  • Identify the best technology uses cases from across the customer care industry and learn from the successes. 
  • Discover how to ensure that you have the capabilities, tools & processes in place that will ensure experiences that delight the customer at every touchpoint. 
  • Transform your operational efficiency and empower your agents with the latest advancements.

The Next Generation of Service Team

  • Explore how we can nurture, empower & lead our service teams to exceed customer expectations.
  • Learn how industry leaders are evolving their service agents to unlock opportunities that exist a step beyond service as a base function.
  • Create a customer-centric culture that unites brand vision and employee aspirations to supercharge your support agents.

Meeting Consumer Demands Head On
  • Transform your strategy to emphasize that listening, learning & adapting to changing customer demands is business critical.
  • Learn to implement robust Voice of the Customer programmes so that you can turn insights into action and provide a frictionless journey.
  • Discover how engaging with and meeting your customers where they are can lead to brand love & loyalty.

The CX Leader of the Future
  • Discover the traits needed by innovative leaders to evolve customer care, and drive customer-driven growth.
  • Learn what tactics can you deploy as a leader to ensure that CX strategy is successfully placed at the heart of all business strategy.

The 3 Step Registration Process:

  1. Complete the registration form on the right to register your interest in attending.
  2. Once your eligibility is confirmed, you will receive a confirmation email from the team.
  3.  As we countdown to the event, you will continue to receive updates, information, and details of how to access the event

This pass does not include:

  • Messaging, meetings and networking platform – Only available to Single Event & Premium Pass holders.
  • Full access to on-demand hub for two weeks post-event
  • Access to back catalogue of content from 2020 & 2021

I hope to see you at the virtual event in October!


If you are a solution provider, consultant, or vendor you are ineligible for this pass. Please click here to view ticket options. 

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Scott Cormack
Global Event Director
Customer Service & Experience
Marketing, CX & Travel
Reuters Events
 
Telephone: +44 (0)20 8078 7269 
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