Reuters Events Recordings: Maintain Competitive Advantage Through Customer-Centric Innovation
Insurance providers must move fast to introduce the technologies they need to keep up with rising competition, but the goal of each innovation effort must be the same: to benefit the customer. The winners of the race to modernise insurance will be those who hold their customer in true stead when striving for innovation.
Last November, we saw leading CEOs and C-Suites from Europe’s largest insurance providers share how they unlock opportunity from technology to maintain competitive advantage, with the customer firmly centered at the heart of any transformation.
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Including the thought-provoking discussions and presentations from leading insurance perspectives you need to benchmark your digital efforts against:
- Louise Smith, Chief Digital Officer, Lloyd's
- David Germain, Group, UK&I Chief Information Officer, RSA
- Cyril Steffen, Chief Claims Officer for European Markets, AXA
- Mario Ricco, Group Head of Global Claims, Generali
- Peter Manchester, EY Global Insurance Consulting Leader and EY EMEIA Insurance Leader, EY
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For a taster of what you can expect to hear:
“A changing world requires new thinking about insurance. Fast changing customer expectations, shifting market realities and new tech are driving new standards, and an evolution in insurance organisations”.
Cyril Steffen, Chief Claims Officer European Markets, AXA
“We need to figure out that technology disruption, look at our competitors who do it better, bring all of that thinking in… we need to start picking the pace up in that”.
David Germain, Group, UK&I Chief Information Officer, RSA
“You have to organise around the customer. Now, everybody says that. The thing that the brands and the business models we all love [do], you feel that. And that’s the difference”.
Louise Smith, Chief Digital Officer, Lloyd's
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I hope you find the insights useful!
Kind regards,
Alex
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Alexandra Wilson
Project Director
Insurance
Reuters Events
Telephone: +44 (0) 207 513 4979
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