With an influx of new technologies, evolving employee & consumer behaviours, a renewed focus on CX the customer service landscape is evolving rapidly. It’s time for organizations to put service back in the heart of the customer experience and become more customer centric.
Brands are facing strategy-altering barriers, but they are also leveraging the many opportunities that come with these changes! In this exclusive report, Reuters Events spoke with leaders among some of the top brands who are striving to transform their strategies in innovative ways!
Customer experience must be a unified strategy and these leaders are taking steps to identify what we need to gain traction and exceed customer expectations.
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What are these brands prioritizing in 2022?
Get answers to these questions and more:
- What excites you about the current direction of customer service, experience, and support?
- Where does customer experience sit in your organization? And how are you working with other departments to deliver the best possible customer experience?
- How are businesses going to have to transform their customer operations to keep up with changing customer expectations?
- How is your organisation transforming employee experience, and how is this positively impacting your service experiences?
- How important a role does data play in providing world-class customer service & experience?
- With business being disrupted heavily in the last couple of years, what things have taken on a greater significance for your company?
Just enter your details on the right-hand side and we’ll send you the report in a matter of minutes.
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If you have any questions or concerns, please don’t hesitate to reach out.
Kind regards,
Scott Cormack
Global Event Director
CX & Travel
Reuters Events
Telephone: +44 (0)20 7536 7236
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