Whitepaper: Future Auto Claims: Driving Forward with Data Improves Service During Unexpected Events
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The insurance industry has found itself caught in a wake-up call. As carriers face the unpredictable future, they must accelerate digital transformation to align with customer preferences and protect against the storms to come.
Though often perceived as a technology laggard, the industry proved during the pandemic that virtual claims are not only possible, but desirable too. In the auto claims arena, best-in-class digital technologies are already delivering clear results.
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Check out the incredible contributions from our panel of insurance thought leaders:
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Discover the 3 main steps towards a successful auto claims future:
- A mantra for seamless claims and customer care: Learn how to harness the vast pools of data to empower customers and deliver seamless customer experience, accelerate claims settlement, and solve the labor issues
- Robots when you want them, people when you need them: Discover how blended channels will provide the ultimate highest levels of satisfaction, where personal preferences and situational context are both served as a consumer elect
- A prescription for powering claims of the future: Hear how forward-thinking carriers are now going beyond a focus on efficiencies to thinking about how innovative technologies including AI and machine learning can drive decision-making
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Carriers will need a fresh and open mindset, best-in-class technologies, and a firm commitment to putting customers at the center of the claims experience.
Continuous innovation will be vital and those ready to roll with it will be the winners. So, now is certainly the time to drive new technology initiatives!
“Although 50% of all our claims are now digital, call centers are busier than ever, but this should not be blamed on the new virtual processes introduced during Covid-19 but on supply chain disruption.” USAA
“The faster we can expedite the adjustment process the faster we can scope the loss, and the faster we can complete our estimate.” Nationwide
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I hope you find the insights valuable!
Kindest Regards,
Ira
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Ira Sopic
Global Project Director
Insurance
Reuters Events
Telephone: +44 (0)20 7422 4363
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