Prioritize Your Customer & Thrive. 
CX is positioned stronger than ever to become the engine that powers your business success, supercharging customer-driven growth. However, leaders that neglect this potential will find themselves way behind their competition, losing out on customer dollars and feeling the squeeze. 

Reuters Events: Customer Service & Experience 2023 (May 10-11) will arm you with the insights, evidence and statistics that are key to securing C-suite buy-in and maintaining customer-driven growth.
Join 250+ senior leaders from across industry lines to share actionable insights, real-world benchmarks, and organizational strategies   that will enable you to empower your service agents, automate intelligently, and provide a world-class customer experience in the face of uncertainty.
Shake hands & make plans with leading executives from industry-shaping organizations:
Why do 250+ senior leaders choose Customer Service & Experience West every year?
  • Unrivalled access to the most senior leaders from the world’s biggest brands: From Senior Directors to Chief Customer Officers, no other service & experience event can match the seniority and brand power of Reuter’s Events’ speaker faculty. Shake hands & make plans with leading executives from industry-shaping organizations.
  • Actionable insights drawn from a truly diverse range of industries and sectors: Escape your industry echo-chamber and receive invaluable insights from the most diverse range of brands that any conference has to offer.
  • Business-critical topics at the heart of a research-driven agenda: From the first panel discussion to the closing keynote, every session has been shaped by your peers to be directly relevant, deeply informative and immediately actionable within your team.
  • Rich networking opportunities with an audience of peers: Don’t get lost in a sea of faces and name tags. Join a concentrated audience of peers and engage in meaningful face-to-face networking across two opportunity-filled conference days.
  • Crucial strategic foresight for 2023 and beyond: Shape your organization’s yearly, 5-year and 10-year plans through strategy-focussed plenary sessions and gain insights into the tools & technology that will carry your organization through 2023 and beyond. 
An intersection of the world’s most exciting brands come together to strategize for success
Now is the time for CX to stand up and be the driving force behind your success.

Interested in getting involved with Customer Service & Experience West 2023? Please reach out with any enquiries regarding speaker and sponsorship opportunities! 

Kind regards,
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Josh Wheeler
Strategic Director
Reuters Events
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