Reuters Events: The Future of Insurance Europe 2022 Official Post-Event Report
Produced in collaboration with:
Lead the New Era of Insurance: Digital | Personalised | Preventative
Insurance is evolving. Paper to digital, protection to prevention - these transformations will touch every aspect of the industry. As tech development exceeds innovation capacity, an agile, future-focused strategy has never been more critical. Customers expect a perfectly tailored journey, and the technology behind all of this progress can cause more headaches than it solves.
At Reuters Events’ The Future of Insurance Europe 2022 (held on 18th-19th October in Amsterdam), all these challenges and more were covered by the most senior executives in Europe.
Gain insights from our keynote CEO speakers and expert panelists including:
- Amélie Breitburd, CEO, Lloyd's Europe
- Fabian Rupprecht, CEO International Insurance, NN Group
- Florence Tondu-Mélique, CEO, Zurich France
- Silke Sehm, Member of Executive Board, Hannover Re
- Bruno Scaroni, Group Chief Transformation Officer, Generali
- Paolo Mantero, Chief Strategy Officer, Zurich
- Cyril Steffen, Chief Claims Officer for European Markets, AXA
Some Key Excerpts:
- “Without the customers, there are no insurance companies, there is no premium, there is no business” - Paolo Mantero, Chief Strategy Officer, Zurich
- “We want to make sure that employees who are the future of the companies are getting the attention that they need, the inclusion piece, the equity piece, the belonging piece.” – Rebekah Ratliff, Moderator and Arbitrator, JAMS
- “Insurers should work on integrating this step [AI as a preventative tool] as a standard process in the normal claims management lifecycle.” – Firas Ben Hassan, Lead Data Scientist, Allianz Technology
- “We see a rise in customers’ expectations, innovation and products and customer access. The increased penetration of digitisation in customers’ everyday lives has really changed their expectations around interacting with insurers and our products, particularly more individualised policies and better services.” - Cyril Steffen, Chief Claims Officer for European Markets, AXA
- “If we want to really fulfil our mission in the future and creating trust, that means we leave the path of being short term profit oriented [and move] towards a much broader stakeholder approach in which we consider customers, regulators and society.” – Fabian Rupprecht, CEO International Insurance, NN Group
Featuring the industry’s most urgent challenges:
Strategy & Innovation: From technology to customer to internal hurdles, having a business-wide strategy that transcends geographical variances and future-proofs your organisation in the face of global change has never been more crucial.
Digital & Technological Advances: A wealth of technology is transforming the industry - but the pace of change exceeds the speed at which technology can be implemented. Those that navigate this influx of technology successfully will reap the rewards of previously untapped potential.
Customer & Product: Customer behaviours and expectations have never been more unsettled. Insights must be effectively translated into action to become an organisation with the customer placed at the very heart of every decision.
Culture & Future: B2B partnerships, the talent drain, ESG, and the changing workplace are just some of the big picture challenges and opportunities facing insurers today. Harness the full strength of your business and your people to become the insurance provider of the future.
I hope you find the insights valuable!
Kind Regards,
Nuriya
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Nuriya Powell
Conference Organiser
Insurance
Reuters Events
Telephone: +44 (0) 20 3197 8332
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