Chapter 3: Reverse Logistics: The Final Frontier of Customer Service in the whitepaper “Driving Customer Retention In Ecommerce Through the Logistics Experience”
A Snapshot of the Returns Challenge:
Featuring Additional Insights from:

  • Shekar Natarajan, er Executive Vice President, Chief Supply Chain Officer at AMERICAN EAGLE OUTFITTERS INC. and CEO of Quiet Platforms wholly owned Subsidiary of AEO
  • Matt Rogers, Global Supply Chain Director at ASOS
  • Nabil Malouli, Senior Vice President of Global eCommerce at DHL
  • Filippo Battaini, Research Manager, IDC Retail Insights at IDC
  • Praveen Adhi, Senior Partner at McKinsey & Company
Business-Critical Insights Including:

  • Establishing the Link Between Customer Retention and Logistics: Find out how to build a commercially viable logistics strategy in an omnichannel world
  • Meeting the Customer Where the Customer Wants to Be: Learn how retailers are leaning on collaborative partnerships to drive efficiency and sustainability in their logistics networks
  • Reverse Logistics – The Final Frontier of Customer Service: Explore the latest strategies that retailers are using to evolve their returns processes to ensure profitability and customer retention 
This whitepaper is produced in the build up to Supply Chain USA 2023 (May 17-18), where we discuss end-to-end supply chain challenges with brands such as Toyota, Dow, Ulta Beauty and many more. 
Best regards,
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