State of Customer Experience and Service: Investing for Impact, Driving Action, Delivering Returns
The first instalment of Reuters Events: State of Customer Experience and Service 2023 report is here!
Part 1: Investing for Impact, Driving Action, Delivering Returns reveals that customer service and experience must be married to wider, more holistic business goals, and should never happen in a vacuum. For this, strong and steadfast leadership is needed.
Unsurprisingly, the pressure to prove and demonstrate return on investment is mounting with a quarter of respondents to our global CX survey saying this will be a priority in 2023, as they face soaring costs and shrinking budgets.
“When we talk about the customer experience, a top priority for us is to be able to relate it from a quantitative standpoint to business results.” – Diane O’Hara, SVP Customer Advocacy & Insight, CVS Health
Discover how Diane O’Hara and other senior CS & CX leaders from Citizen Watch Group, GM Financial, CVS Health and more are investing for impact, driving action, and delivering returns by accessing part 1 today!
The findings from the State of CX report will directly inform the agenda for Reuters Events: Customer Service & Experience 2023 (May 10-11, San Diego).
Bringing together senior leaders from the world’s biggest and most influential brands, Customer Service & Experience 2023 will arm you with the actionable insights, real-world benchmarks and organizational strategies you need to stand up and place CX in the driving seat of your organization’s success.
Please reach out if you are interested in getting involved with CSX23 and enjoy Part 1 of the report!