The Future of Claims Optimisation
An exclusive whitepaper featuring insights from claims executives of AXA, Allianz, Legal & General, QBE & Swiss Re
Produced in collaboration with:
Insurance is an invisible purchase. But in the customer’s eyes, the product is the claims process. Along with the huge costs that claims contribute to insurers’ balance sheets, this makes it one of the most important elements to get right. Even without the benefits of effectively addressing overpayment and fraud, automating claims can have a profound impact on the effectiveness of your partner networks, profitability, and reputation.
There will always be obstacles to overcome, but in a market crowded with digital competition, can you afford not to innovate in such a critical area? Find out what our panel of experts say to:
- Tackle overpayment: Effectively identify and investigate outliers to improve speed of payment and reduce fraudulent pay-outs.
- Optimise your partner network: Utilise insights from advanced analytics to grow and improve your relationships with the providers who make the most positive impact.
- Boost profitability: Transform the claims cost centre into a key component of your growth engine with enhanced employee efficiency and improved customer experiences.
With perspectives from leading voices in the field:
Key topics to look out for:
- The Power of People: “Today, our claims handlers are receiving a PDF or an e-mail trying to look back and forth for the specific data they need. Tomorrow, it’s about how can I switch my focus to capture and leverage available information” - Oriane Valdelièvre, Head of Claims Service & Transformation, APAC Europe, AXA XL
- To Automate or Not to Automate…?: “Whenever we have a team say I’m spending time doing this, we try and find a way to automate that and that means we can repurpose our time,” – Fiona Sperry, Head of Complex Claims, QBE UK
- Reduce the Friction: “The phone lines can't be 24/7, whereas with claims online you can be 24/7.” – Karen Fuge, Head of Claims, Legal & General
- Overcome Digitalisation Obstacles: “…trying to differentiate yourself on price and product is becoming harder and harder” – Graham Gibson, Chief Claims Officer, Allianz UK
I hope you enjoy the insights!
Best,
Nuriya
Nuriya Powell
Conference Organiser
Insurance
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