UNITING FOR A SEAMLESS EXPERIENCE
Reuters Events: Customer Service & Experience East 2023 (November 7-8, NYC) brings together 300+ senior leaders from the world’s most influential brands to shape service & experience as disciplines across industry lines.
Arm yourself with the insights, metrics & strategies you need to rally your organization around CX and deliver a unified, frictionless experience.
2023 Speakers Include:
Four Key Themes at the Heart of 2023’s Agenda:
- Securing Investment & Demonstrating ROI: Service & Experience leaders are under pressure to showcase the value of their respective functions. They must identify key metrics and develop a common language to communicate success in a way that crucial stakeholders within the organization can understand. Only then can they secure further investment to grow & develop their departments.
- Implementing Data-Driven Insights: With access to a wealth of data generated by customers at various touchpoints across the customer journey, CS & CX leaders can to develop a truly holistic understanding of the customer. How can this understanding refine customer journeys, exceed customer expectations and proactively tackle service challenges?
- Service Efficiency & Agent Empowerment: Service leaders must deliver these results whilst working with reduced budgets and heightened customer needs. The answer lies in a granular approach; scrutinizing every detail of their service strategy, leaving no stone unturned, and ensuring that each step of the service journey adds value and maintains efficiency.
- Integration & Consolidation of CX: As CX matures as a discipline, it's position in the organizational structure is shifting. To deliver truly seamless experiences, CX must integrate into the very DNA of your organization, aligning customer-focussed goals with overall business strategy and ensuring that both front-end and back-end departments are working in harmony with the customer in mind.
Connect with the world’s most customer-centric brands:
Interested in getting involved with Customer Service & Experience East 2023? Please reach out with any enquiries regarding speaker and sponsorship opportunities!
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