Infographic: The Future of Claims Survey Results 
Gain valuable insights into the evolving landscape of claims handling. Ahead of Reuters Events: Connected Claims USA 2023 (Sept. 26-27, Austin TX), we have conducted a comprehensive survey involving more than 5,000 insurance professionals from across North America.

The survey is aimed to explore the innovative direction of claims handling, uncovering the opportunities, challenges, and priorities shaping the industry to help inform your strategic decision-making. 
Plus, added commentary and perspectives from our senior claims executives and industry thought leaders to provide further analysis: 
Key Stats to Inform the Claims Future: 
  1. 45% of your peers believe the best way to enhance the claims experience for their customers is to streamline the claims handling process and reduce wait times.
  2. 50% think the best way to encourage skilled claims professionals for the future is to establish apprenticeships or internship programs.
  3. Only 11% of your peers think their claims team should consider the long-term maintenance requirements when building vs. buying.
Carriers will need a fresh and open mindset, best-in-class technologies, and a firm commitment to putting customers at the center of the claims experience. 
Here are some key quotes included in the infographic, adding context to the datasets of survey results:

“Leveraging AI will become table stakes not too far from today if a carrier wants to build and sustain a competitive advantage” – Amit Khanna, SVP and Manager, U.S. APD Claims, Global Retail Markets, Liberty Mutual

“Strategy is fluid and continuously evolving. We must work together to refine and stay aligned. We can do this by treating our vendors as part of the team and ensuring these critical business partners have a seat at the table” – Angela Delude, Head of Claims Strategy, MassMutual

“Without a high level of data integrity, there are no meaningful insights to be gained and a claims organization will be directionless” – Charlie Wendland, Head of Claims, Branch

I hope you find the insights valuable!

Kindest Regards,
Taylor 
Register to receive the survey infographic straight to your inbox
Complete your details to receive your complimentary copy of our survey results!
Reuters Events will use this information to contact you about relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy: https://www.thomsonreuters.com/en/privacy-statement.html.
Taylor Brackin
Global Project Director
Insurance

Reuters Events
Telephone: +44 (0)20 7513 4097
Reuters Events is part of Reuters News & Media Ltd, 5 Canada Square, Canary Wharf, London, E14 5AQ. Registered in England and Wales: 2505735.