State of Customer Experience and Service: Human, Connected & Quantified
Through crucial statistics and insightful qualitative interviews with some the most innovative service & experience leaders in North America, Reuters Events: State of CX report will equip you to with critical benchmarks strategies to deliver experience excellence in 2023 and beyond.
This report will serve as a guiding star for CS & CX leaders as they navigate the key challenges and opportunities of the year, from securing budget and demonstrating ROI to mastering the employee experience and augmenting agents through intelligent automation:
- Part 1: Investing for Impact, Driving Action, Delivering Returns
- Part 2: Consistent, customer-centric and underpinned by storytelling
- Part 3: Frictionless, Disciplined and Measured
- Part 4: Human Experience, Powered by Technology, Built on Trust
“You can’t have a good customer experience if the employee experience is poor. That’s almost an oxymoron. It’s counterintuitive.” – Wilson Nieves, SVP Customer Experience, Citizen Watch Group
“Forward-looking organizations wishing to attract, engage and retain employees should be looking to inject AI directly into the fingertips of their workforce” – Heather Richards, VP GTM Strategy, Verint
“There is not one other department that has this one-to-one relationship with customers, and at the most fragile part of their journey” - Marko Ivanovic, Digital Strategy Director, Haleon
Discover how Wilson Nieves and other senior CS & CX leaders from Citizen Watch Group, GM Financial, CVS Health, Verint and more delivering human experiences through technology and trust by accessing the full report today!
Enjoy the report!
Many thanks,
Reuters Events is part of Reuters News & Media Ltd, 5 Canada Square, Canary Wharf, London, E14 5AQ. Registered in England and Wales: 2505735.