CS & CX: Augmented with AI, Driven by Data, Strategically Vital.
With customer expectations rising and the demand for tangible ROI stronger than ever, service and experience teams must fundamentally adapt around disruptive new technologies in order to meet both customer and organizational needs.
Reuters Events: Customer Service and Experience West (May 13-14, 2024) brings together 250+ executives from the world’s most recognizable brands to take a collective leap forward in strategy, technology, and customer-centricity.
2024’s visionary speaker faculty:
…with new speakers added every week!
A business-critical event for service & experience teams alike:
- Develop a holistic strategic vision for customer experience: Define the strategic remit of CX in shaping your organization’s strategy. Take an active role in influencing organizational culture & operational structure with a CX team that is empowered to affect real change.
- Implement an AI-driven service technology transformation: Seamlessly integrate new solutions into your organizations tech stack and equip your service agents with the essential skills to use them effectively, delivering the seamless, efficient, and personalized interactions your customers demand.
- Synergize and align for a seamless end-to-end journey: The convergence of CX and CS teams is not just a strategic move; it's a necessity for thriving in today's competitive landscape. Develop a deeper understanding of customer needs to solve problems proactively, build stronger internal relationships, foster loyalty, and ultimately drive growth in an increasingly customer-centric world.
Leading the conversation for 14+ years alongside CCOs and CXOs from the world’s biggest brands:
Interested in getting involved with Customer Service & Experience West 2024? Please reach out with any enquiries regarding speaker and sponsorship opportunities!
Many Thanks,
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