Reuters Events: The Future of Insurance Europe 2023 Official Post-Event Report
Facing increasing turbulence and widening risk on just about every business front, the Europe insurance industry is undergoing major transformation to build robust and profitable operating models that respond to clients’ changing demands. Such disruption may make the future look daunting, but the industry now has the tools to thrive, thanks to technology and data advancements. This was emphasised at Reuters Events: The Future of Insurance Europe 2023, which covered wide-ranging issues from incentivizing risk reduction, growing data capabilities, new partnerships, AI development, the demands of leadership, finding talent, and meeting customer expectations.

Get the summary of all the newsworthy insights, business-critical trends, and the inside scoop delivered straight to your inbox now in our official post-event report.
Featuring insights into the biggest challenges and opportunities facing the industry right now: 

  • Culture, People and Growth: Creating the right people strategy continues to remain front of mind for insurers. Gain insight from Zurich, Generali, ERGO & Policy Expert on how their leaders are driving change to ensure their organization has the best culture and talent to succeed.
  • New Technology, New Horizons: Our report features snapshots on how Allianz, Tryg, NN International and more are utilising AI, the cloud and more revolutionary technologies to stay ahead of the curve and bolster profitability.
  • Customer Expectations and Experience: A consistent theme at the event was overcoming the customer perception of insurance as simply a necessary evil – rather a partner by their side. Hear how YuLife, INZMO, Marsh McLennan & AG2R La Mondiale are showing up for their customers, whether that’s through exceptional customer experience, or value-added services. 
Featuring quotations from key speakers:

 “[AI is] a win for the employees, as employee satisfaction would increase, it’s a win for the customers, because we can actually spend more time talking about the solutions and their needs, and it’s a win for the company because it allows you to drive productivity.” – Karol Dobias

“There is a very, very clear incentive being sent from the market, that insurance buyers who are able to demonstrate a clear, sincere strategy will be treated in a different manner than those who do not,” - Henrik Ryden

“We need to make sure that leveraging technology gives our people the ability to deliver the service that our customers are looking for.” – Ian Thompson
I hope you find the insights valuable!
Kind regards,
Ira
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