Balance Redefined: AI-Powered Efficiency, Human-Centric Connection
With AI tackling base level service operations, now is the time to reshape the future role of agents.
Reuters Events: Service & Experience at Customer 2024 brings together leaders at a critical time in service history. Where the synergy between AI and human connection is more important than ever. This is your opportunity to solidify the human aspect of your service centers, seamlessly integrate new technologies, and align your strategies with broader business goals, securing CX a seat at the table.
“This event is a unique opportunity to learn from industry leaders, network, and share ideas & best practices that elevate CX & CS. Now more than ever, we must be focused on meeting our customers’ needs and expectations.” Chief Customer Officer, Nationwide
“This event brings together the most forward-thinking leaders to discuss, ideate and elevate CX efforts and strategies – leading to a more engaged and connected experience with our customers.” Senior Vice President, Workplace Solutions Customer Experience, Marketing and Transformation, Lincoln Financial Group
"I do believe that the CX event you organize is, honestly, one of the best I have been to in terms of content, organization and what one individual can take away. Please keep doing good things!" Head of Customer Service, Haleon
Who you will meet:
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