Moment of Truth: Inject Change into Life & Health Claims
In the multistakeholder world of Life & Health insurance, carriers are undergoing a fundamental shift away from transactions and towards relationships built on trust. Though long considered a cost centre, the business case for transforming the customer experience at the moment of loss is greater than ever.
"What we cannot do anymore is to adjust or increase premiums to the same level as the current inflationary environment leads us to, because we won’t be competitive, and our customers may not be able to afford it”
Alberto Gutiérrez Rojo, Head of Health & EB Claims, AXA International & New Markets
Download our brand-new whitepaper to discover how AXA, Zurich and Swiss Re are shifting claims from a cost centre to a growth engine by fuelling customer-first claims strategies.
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Featuring commentary from industry experts:
“While it’s too early to isolate the direct impact of this on our claims results, we can say confidently that we’re having a positive impact on our users’ lives.”
Stephanie Lloyd, Global CEO, LiveWell by Zurich
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Covering themes including:
- Customer Expectations – Make a Difference: Ensure your claims department is emerging as a tangible differential
- Human + Machine – Deliver Better Outcomes: Foster empathy, fairness and social influence whilst leveraging technology for high-level claims specialisation
- Beyond Claims – Differentiation and Distribution: BAU will not deliver a competitive edge, focus on flexibility and achieving tailormade policies
“The next evolution is connecting claims to distribution and that will be game changing for carriers that do it well”
Tim Quick, Senior Vice President - Head of Global L&H Claims Solutions, Swiss Re
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I hope you find the insights useful!
Best Wishes,
Lucy
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