Rewrite the Future of CX: Your Transformation Journey
Reimagine the foundations of your service & experience strategy to reflect a changed customer and a new generation of agents. Our line-up of senior service & experience leaders will demystify AI with real world case studies, reset your benchmarks for a new era and help you re-discover the voice of your customer. This event isn't about vague futurism – it's about concrete, implementable strategies that will solidify the value of CX.
Hear from the most influential CX leaders
Four critical themes delivered by global service and experience leaders
PRACTICAL REAL WORLD AI CASE STUDIES: Enhance agent capabilities, drive efficiency and stay competitive, with a clear vision how leading companies are utilizing AI 

EVOLVE BENCHMARKS FOR THE NEW ERA: Secure long-term executive support and demonstrate ROI in an era of rapid technological change by resetting CX fundamentals 

THE NEW GENERATION OF AGENTS AND CONSUMERS: Discover how to empower the new generation of agents to rise to new age consumer. Discover innovative training, effective change management, and strategic upskilling, leading to enhanced customer experiences and improved employee satisfaction 

REDISCOVER THE VOICE OF YOUR CUSTOMER: Truly understand the voice of your customer when survey response rates are low and your data is siloed, fragmented, and overwhelming 
Who you will meet at CSX25
Kind regards,
Ashlee
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