The Competitive Edge in Insurance: Customer Centricity, Talent & Risk Mitigation
The future of European insurance is being written now. From the GenAI revolution to emerging risks and personalized digital customer journeys, staying ahead of the curve is more critical than ever.
Propelling your business forward requires you to have access to the latest insights and strategies from the most successful thought leaders in the sector right now.
We're thrilled to present our latest Speaker Q&A, featuring exclusive perspectives from the executive speaker faculty at Reuters Events: The Future of Insurance Europe 2025 (7-8th May, Amsterdam).
Discover how industry leaders like Net Insurance, Vienna Insurance Group, RedClick Ireland and Croatia osiguranje d.d. are championing innovation to overcome these challenges, seize opportunities, and shape the future of European insurance.
Featuring commentary from four industry experts:
On European insurance’s key trends:
- Meeting Evolving Customer Needs: Leverage GenAI to enhance claims processing, improve customer satisfaction, and optimise operations
- Building Trust in the Age of AI: Tackle AI bias while maintaining the human element in insurance
- Future Trend Forecasting: Key projections for personalisation, advanced analytics, and rising customer expectations
Check out some snippets of the speaker Q&A below:
“It's not only about talents. Talents are just a piece of this puzzle. Digital roadmap, brand awareness strategy, and agreements with major university institutions are just part of the actions we take to attract talents. But what happens if we are not able to retain them?”
Fabio Pittana, Chief Operating Officer & Digital Platform, Net Insurance
”In general for the insurance industry, I see increased competition from MGA and aggregators, but also cooperation with Insurtech companies, ecosystem integration with embedded and parametric insurance, and extensive usage of AI in all business domains. ”
Roumen Ivanov, Chief Business Architect, Vienna Insurance Group
“The focus on customer experience will continue to grow. Insurers that invest in seamless, omnichannel interactions and personalisation will have a competitive edge. Advanced analytics and AI-driven pricing models will also become more sophisticated, helping insurers better manage risk and enhance cross-sell and up-sell opportunities.”
Mairead Carty, Head of Motor Product, Direct and Partners, RedClick Ireland
“…advanced analytics tools allow for more granular segmentation of the customer base, which in turn enables more accurate tracking of individual customer microsegments. This includes their preferences, cross-sell and up-sell opportunities, price elasticity, as well as propensity for other new features a carrier might offer.”
Sergej Dolezil, Director, Channel Management and Sales Advanced Analytics, Croatia osiguranje d.d.
Kind regards,
Emma
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