Insurance Global Technology Benchmarking Report 2025
The insurance industry is at a crossroads, with digital transformation no longer a nicety, but a necessity. As insurers strive to stay ahead of the competition, improve operational efficiency, and meet evolving customer demands, the need for effective technology adoption and implementation has never been more pressing.
Reuters Events cut through the noise by surveying 100s of insurance professionals. Here's what we found.
Check out some of the key findings from this year’s report:
- Data Analytics Takes Center Stage: 86% of insurers have invested in data analytics in the past 12 months, solidifying its position as a cornerstone of digital transformation strategies
- Implementation Challenges Persist: Despite widespread adoption, insurers continue to struggle with implementing new technologies, with data analytics, machine learning/AI, and claims management systems posing significant challenges.
- Future-Proofing with AI: Insurers are turning to AI and machine learning to drive operational efficiency, with 51% of respondents planning to invest in generative AI over the next three years, signalling a significant shift in digital transformation roadmaps
Check out a snippet of the report below…
This year's edition delves into the digital transformations taking place within the insurance industry. Using three years of consecutive data, it highlights the pivotal role that technology is continuing to play in shaping the future of insurance, from enhancing operational efficiency to meeting the rising expectations of consumers.
As insurers navigate an increasingly complex environment, driven by economic volatility and changing consumer behaviors, the insights contained within this report are more critical than ever.
Our research uncovers key trends and movements within the insurance technology landscape. Notably, data analytics and automation have emerged as cornerstone investments for insurers over the past year, with a significant majority of respondents indicating their organizations have either implemented or invested in these technologies. Furthermore, AI-based technologies, including machine learning and generative AI, are gaining traction as insurers seek to harness their transformative potential for operational efficiency and enhanced customer experiences.
I hope you enjoy the insights!
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