The future of CX is still human: Leading workforce transformation in the age of AI
The genie is out of the bottle; there is no turning back with artificial intelligence (AI) as the technology works its way into every aspect of our lives, from the how we shop, to the way in we interact with services providers, from banks to energy companies.
As AI reshapes service delivery, the role of the workforce is evolving too. This whitepaper explores how leading global organizations are preparing their employees for an AI-enabled future, while at the same protecting the uniquely human elements that continue to drive loyalty, advocacy and trust.
Through interviews with:
- Sean O'Donoghue, Chief Digital, AI & Technology Officer, Security Benefit
- Zack Turturici, Chief Marketing Officer, All My Sons
- Christina Goldschmidt, VP, Product Design, Warner Music Group (WMG)
- Jared Silver, SVP, Digital Innovation & Data Strategy, Hanscom Federal Credit Union
- Joe Wilson, Board Member, bunq
- Dr Jamie Burton, Professor of Marketing, Alliance Manchester Business School
It examines the leadership, change-management and workforce strategies required to build adaptable, resilient customer-facing organizations that can thrive in a rapidly evolving landscape.
Donwload your copy of the whitepaper today >>>>>>>>>
Download the Report:
By submitting this form, you acknowledge the Thomson Reuters group of companies will process your personal information as described in our Privacy Statement
which explains how we collect, use, store, and disclose your personal information, the consequences if you do
not provide this information, and the way in which you
can access and correct your personal information or submit a complaint.
Reuters Events is part of Reuters News & Media Ltd, 5 Canada Square, Canary Wharf, London, E14 5AQ. Registered in England and Wales: 2505735.